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Why we shouldn’t be designing for older people
I was on fieldwork for a research project, and one of the respondents, Judy, was showing me what she considered to be the most important parts of her home. Judy suffers from arthritis, and as she showed me the jars in her fridge with lids balanced on top so she can open them again, and the lidless tubes of cosmetics in her bedroom, flattened and messy because she has to squeeze them against the dresser with her fist, I was annoyed. I was annoyed by the huge mistake businesses consistently make by not designing for usability for all ages and abilities. More than that, I wanted to start a new coffee brand right there and then, one that offered Judy the sustainably sourced, medium roast coffee she loves, and also let her open the jar herself.
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